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FAQ

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COMMON QUESTIONS

Most Popular Questions

Here are some common questions that clients often ask which may help you:

Typically, we may charge by the hour, by the project, or offer retainer packages for ongoing support. Hourly rates can range from $10 to $50 or more per hour, depending on the assistant's experience and the nature of the tasks.

You can reach out to us through the platform you're using or the preferred communication channel specified by your organization. Whether it's email, messaging, or another method, feel free to contact me with your inquiry or request for assistance.

We accept Credit/Debit Cards, PayPal, Stripe, Invoice and Billing Systems or other similar services to facilitate secure online payments.

We strive to be responsive, proactive, and solution-oriented when handling urgent tasks or last-minute requests, ensuring that clients receive the support they need, even under tight deadlines or unforeseen circumstances.

Definitely No! You can cancel whenever you need to. Note that your cancellation will go into effect the following month, and we’re not able to credit back or prorate unused hours.

Of course. We’d love to chat with you. Many of our clients prefer to have a consultation before signing up. Ask us any additional questions you might have and talk to us about your outsourcing needs so we can make sure that there will be a Virtual Assistant who can expertly assist you.

Our goal is to ensure open, transparent, and effective communication throughout our collaboration, keeping you informed and updated on the progress of tasks and projects every step of the way. If you have any specific preferences or requirements for communication, please let us know, and We'll do our best to accommodate them.

If you're considering hiring a virtual assistant and are interested in potential discounts or special rates, it's worth discussing these options directly with the service provider. They may be willing to negotiate terms or offer customized pricing based on your specific needs and requirements.

We work diligently to uphold confidentiality and data security standards, providing clients with peace of mind that their sensitive information is safe and protected in our hands.

Absolutely, you can request revisions to any work we've completed. Your satisfaction is our priority, and we're committed to ensuring that the work meets your expectations.

We pair you based on skill required, time zone, company type, and personality. You’ll meet your new assistant during your kickoff delegation strategy call. If at any time you feel that this person isn’t a fit for you, you can request a different assistant.

A $299 setup fee may apply to ensure the best Virtual Assistant match.

Still have questions?

If you still have questions or need further assistance, please feel free to ask! 

Looking for a virtual assistant with experience? Call us!

We have a team of skilled virtual assistants ready to assist you with a wide range of tasks, from administrative support to project management, research, tech support, and more.