Virtual Support Guru -01 (2)

PERSONAL INFORMATION

We require customers who register to use the services offered on our website to give us personally identifiable information such as name, address, telephone number, e-mail address, institution affiliation, debit or credit card number, and date of birth. This personal information is collected and used by https://virtualsupportguru.com/ for the purpose of facilitating a relationship or business transaction. We will not rent, sell or trade your personal information to third parties. In order to verify such information and ensure the safety of all users on our website, we might require at times that you submit things such as a proof of address, or identification documents such as a driving license or passport.

PRIVATE INFORMATION

For your safety and protection, your debit and credit card information is not stored on our servers. Our payment gateway provider keeps this information encrypted and secure on your behalf.

E-MAIL

Virtual Support Guru does not rent or sell e-mail addresses to anyone. Virtualsupportguru.com may generate e-mail for the following types of communication:

  • Transaction e-mail, which is the result of a business transaction initiated with Virtual Support Guru.
  • Relationship e-mail, which is sent as an informational service because of a relationship with Virtual Support Guru
  • Notification e-mail to which the individual may subscribe and unsubscribe within the notification settings of their Virtual Support Guru dashboard.
  • Commercial e-mail, which is sent to promote a Virtual Support Guru product or service; you may opt to not receive this type of e-mail.
  • Correspondence from Virtual Support Guru as a result of a communication initiated by a jobseeker, applicant, staff member, or vendor.

E-mail that has a provision for opt-out will include instructions on how to do so. All inquiries regarding salary disputes or subscription and product-based e-mails should be directed to virtualsupportguru.com Customer Service (see Contact Information below).

Virtualsupportguru.com  may occasionally send informational or promotional materials to members and customers. You may choose to exclude yourself from all, none, or only non-Virtualsupportguru.com  mailings by contacting Customer Service (see Contact Information below).

NON-PERSONAL INFORMATION

We may collect information about you that is not personally identifiable. Examples of this type of information include:

  • IP address of computer
  • Browser-related information
  • Locations visited on the website
  • HTTP cookies.

Virtual Support Guru may use this information to help us in website research and development or to facilitate restricted website services.

IP ADDRESS

IP addresses are used to verify access rights of licensed subscribers to Virtual Support Guru products or services that require license agreements. They also aid in the general administration of the website.

HTTP COOKIES

An HTTP Cookie is a piece of data that is stored by your browser in either your computer’s memory or on your computer’s hard drive. Virtual Support Guru uses cookies to keep track of user session identity on the website, such as tracking items in a shopping cart or maintaining access to restricted website services via Virtual Support Guru Service Account. Cookies are also used to track the effectiveness of various services provided on the Virtual Support Guru website. Browsers generally allow you to disable cookies. Services on virtualsupportguru.com website that require a login to a Virtual Support Guru service account require that cookies are enabled.

MONITORING, ENFORCEMENT, AND LEGAL REQUESTS

Virtual Support Guru has no obligation to monitor the website or the use of the website, or to retain the content of any user session. However, Virtual Support Guru reserves the right at all times to monitor, review, retain and/or disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request or to cooperate with law enforcement and other authorities in investigating a claim of illegal activity. We may use IP addresses to identify a user when we feel it is necessary to protect our service, website, customers, or others.

THIRD-PARTIES

Virtual Support Guru uses third-party intermediaries for several business purposes, including payment method validation, data gathering, and other services. These third parties are permitted to use your personal information only to provide Virtual Support Guru with a specific service and not for any other purpose. Please contact virtualsupportguru.com Customer Service (see virtualsupportguru.com Contact Information below) if you believe this policy has been violated.

OTHER SITES

This Privacy Statement only addresses Virtual Support Guru use and disclosure of the information we collect from you. The virtualsupportguru.com website may contain links to other websites. virtualsupportguru.com is not responsible for the privacy practices or content of these other websites. To the extent that you visit or disclose personal information to other websites, you are subject to the privacy customs and policies of these other websites. We encourage you to ask questions before you disclose any personal information.

TRANSMISSION ERRORS OR UNAUTHORIZED ACTS

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, virtualsupportguru.com cannot ensure or warrant the security of any information you transmit to us or any information provided by our online services, and you do so at your own risk. Virtual Support Guru will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties. However, once we receive your transmission, we do our best to ensure its security on our systems by making reasonable efforts to protect the information.

COOKIE POLICY

This is the Cookie Policy for Virtual Support Guru, accessible from https://virtualsupportguru.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies
    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterward to remember your site preferences when logged out.

  • Login related cookies
    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletters-related cookies
    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

  • Third-party analytics are used to track and measure usage of this site. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience while on the site ensuring we understand which optimisations our users appreciate the most.

    • As we sell subscriptions, it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

More Information

Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, if you are still looking for more information then you can contact us at info@virtualsupportguru.com

SECURITY

Any information provided to virtualsupportguru.com is treated with care and discretion. Virtual Support Guru will take a proactive approach to ensure the information is kept private and not misused.

CONTACT INFORMATION

If you have any questions about this Privacy Statement, the practices of this website, your dealings with the website, or would like to provide comments, you can contact Virtual Support Guru Customer Service support by e-mail at info@virtualsupportguru.com

This Privacy Statement is subject to change.